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Last updated: 2026-07-27
TSUNAGU Co., Ltd. (the "Company") handles users' personal information in accordance with this Privacy Policy. Address: Within Tokyo, Japan (Registered: Kagoshima Prefecture) Representative: Shoyo Aoki
The Company may collect the following personal information when providing the Service: • Name, date of birth, gender, nationality • Contact information (email, phone number, SNS IDs, etc.) • Educational background, work history, language skills, certifications • Resume, CV, self-introduction video • Personality diagnosis information (personality type, scores for each trait, the confidence and stability of the determination, responses to individual questions, and the completion mode and number of questions answered) • Activity data from linked services such as GitHub / Jira / Slack • Operation logs on the Service, IP address, device information • Immigration procedure documents (copy of passport, education/graduation certificates and transcripts, Japanese-Language Proficiency Test (JLPT) or equivalent certificates, ID photos, etc. Collected only if voluntarily provided to support immigration procedures such as Certificate of Eligibility (COE) applications)
Collected personal information is used for the following purposes: • Provision of the Service and execution of AI matching • Matching between candidates and recruiting companies, interview coordination, scout outreach • Conducting the personality diagnosis, displaying diagnosis results, and improving matching accuracy • Improving the quality of the personality diagnosis (including statistical analysis such as validating the appropriateness of questions) • Improvement of the Service and development of new features • Response to violations of the Terms of Service and detection of fraudulent use • Response based on laws and regulations • Support for immigration procedures such as Certificate of Eligibility (COE) applications
The Company shall not disclose personal information to third parties without the User's consent, except in the following cases: • When required by law • When a User applies for a job posting, the Company provides the hiring contact at the recruiting company that posted the job with the User's name, contact details, date of birth, education, work history, skills and language information, assessment and diagnosis results, cover letter, and application/interview-related information, by allowing viewing on the Service, for the purpose of evaluating the application for that job, deciding on hiring, arranging interviews, and notifying the outcome (the name of the recruiting company is clearly shown on screen before the application is submitted) • When disclosing candidate information to recruiting companies to the extent necessary for the matching function of the Service (limited to information that the User has set to be public in advance) • When providing statistically processed or anonymized data to third parties for aggregation and analysis Responses to individual questions in the personality diagnosis will not be provided to third parties, including recruiting companies, except when handled as statistically processed or anonymized data. Diagnosis results such as personality type are disclosed as part of the User's profile only when the User has set the diagnosis result to be public.
As the Service operates across China, Japan, and other countries, users' personal information may be stored and processed across borders. • Under Chinese law (PIPL — Personal Information Protection Law of China, 个人信息保护法, Articles 38–40), when transferring personal information of users residing in China to outside China (Japan, United States, etc.), cross-border transfer consent is obtained separately through a dedicated, independent checkbox. Agreement to these Terms alone does not constitute consent to cross-border transfer. • When transferring personal information of users residing in the EU, contracts compliant with the GDPR Standard Contractual Clauses (SCC) shall be concluded. • Destination countries: Japan, United States (Vercel / Supabase / Anthropic PBC), and other necessary regions • Purpose of cross-border transfer: job matching, AI evaluation, interview coordination, profile management • Categories of recipients: cloud infrastructure providers (Vercel, Supabase), the AI provider offering the large language model API "Claude" (Anthropic PBC), and recruiting company personnel. Information provided to Anthropic PBC is limited to what is necessary for AI-based job-fit evaluation and improving matching accuracy, and excludes direct identifiers such as name and contact details as well as sensitive personal information such as facial photographs and self-introduction videos.
The Company implements the following security measures to prevent leakage, loss, or damage of personal information: • Encrypted communication (HTTPS / TLS 1.2 or higher) • Strict access control via database Row Level Security (RLS) • Encrypted storage of OAuth tokens (pgcrypto) • Regular security audits and vulnerability assessments
Personal information is retained to the extent necessary to achieve the purpose of use and is promptly deleted or anonymized when no longer needed. Information related to the personality diagnosis is retained for the duration of the account, to the extent necessary for improving matching accuracy and diagnosis quality, and is subject to deletion or anonymization upon account closure. After withdrawal, information shall be retained for the period prescribed by law (Electronic Bookkeeping Act, etc.). Immigration procedure documents are automatically deleted 90 days after the start date at the hiring company (except where retention is required by law).
Users have the following rights regarding their personal information: • Right of disclosure • Right to correction, deletion, or suspension of use • Right to data portability (provision in machine-readable format) • Right to withdraw consent • Rights regarding AI evaluation: This Service uses AI (artificial intelligence) to evaluate job fit as part of matching. Users may request an explanation of the reasons for their AI evaluation, and may request a human re-evaluation of AI evaluation results. AI evaluation is used solely as reference information to present candidates; final decisions such as hiring outcomes are always made by a human (hiring company personnel). To exercise these rights, please contact the inquiry desk below or use this Service's account settings page.
The Service uses cookies and similar technologies to enhance user experience and analyze access. Users can refuse to accept cookies through browser settings, but in such cases, some features of the Service may be unavailable.
The Company may amend this Policy in response to changes in laws or specifications of the Service. The amended Policy shall take effect from the time it is posted on the Service. Significant changes will be notified in advance via email or similar means.
For inquiries regarding this Policy, please contact: TSUNAGU Co., Ltd. Personal Information Protection Manager Email: privacy@owlmatch.ai